OVERVIEW
Welcome to Seaheart! The terms “we”, “us” and “our” refer to Seaheart. Seaheart operates this independent website (www.useaheart.com) and online store, including all related information, content, features, tools, products and services, to provide you, the customer, with a secure, private and high-quality shopping experience (the “Services”). Our website is built on WordPress and powered by WooCommerce, which enables us to provide stable and reliable Services to you.
The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), clearly define your rights and responsibilities when using our Services, as well as our obligations to you.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers, limitations of liability, and privacy protection provisions. These Terms are designed to protect both your legitimate rights and interests and the normal operation of Seaheart.
By visiting, browsing, interacting with or using our Services (including purchasing products on our website), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you must not use or access our Services in any form.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent and warrant that you are at least the age of majority in your country, region or state of residence (usually 18 years old or older). You shall not allow any minors to access or use our Services, as our products are intended for adult use only.
To use our Services (including browsing product information, creating an account, and placing orders), you may be required to provide certain accurate information, such as your email address, billing information, payment details, and shipping address. You confirm that all information you provide is true, current, complete and legal, and you have all the necessary rights to provide such information. You shall promptly update your account information if there are any changes to ensure its accuracy.
You are solely responsible for maintaining the security of your account credentials (including account name, password, and binding email), and for all activities conducted through your account. You shall not transfer, sell, assign, license or lend your account to any third party. If you discover any unauthorized use of your account or any security breach, you shall immediately notify us to take protective measures, and we shall not be liable for any losses caused by your failure to fulfill your security obligations.
SECTION 2 – OUR PRODUCTS
Seaheart is committed to providing high-quality intimate health and wellness products. We have made every reasonable effort to accurately display the details of our products (including appearance, color, specifications, and functions) on our website. However, due to differences in device display effects, shooting light, and personal perception, the actual color and appearance of the products may differ slightly from those displayed on your screen, which shall not be deemed a product quality defect.
We do not warrant that the appearance, quality, or function of any products you purchase will fully meet your expectations, but we guarantee that all products sold comply with relevant quality standards and pass strict pre-shipment inspections.
We reserve the right to adjust product descriptions, specifications, and prices at any time without prior notice, based on factors such as product upgrades, supply chain changes, and market adjustments. We also reserve the right to discontinue any product at any time and limit the purchase quantity of any product for any person, geographic region or jurisdiction, based on inventory status and operational needs.
SECTION 3 – ORDERS
When you place an order on our website, you are making a formal offer to purchase the selected products. Seaheart reserves the right to accept or decline your order at its sole discretion (including but not limited to cases where the product is out of stock, the order information is incorrect, or there is a suspected fraudulent order). Your order will only be deemed accepted after we have confirmed the order and successfully processed your payment.
Please carefully review all order information (including product name, quantity, price, shipping address, and payment method) before submitting your order. After the order is accepted, we may not be able to accommodate order cancellation or modification requests, unless otherwise agreed by both parties. If we do not accept your order, modify the order content, or cancel the order (for reasons such as out-of-stock), we will promptly notify you via the email, phone number, or other contact information you provided when placing the order, and refund any payment you have already made in full.
All purchases are subject to our Refund Policy. Please refer to our Refund Policy for details on returns, exchanges, and refunds.
You represent and warrant that your purchases are for your own personal or household use only, and you will not resell, distribute, or export the products for commercial purposes. Any violation of this provision may result in order cancellation and account suspension.
SECTION 4 – PRICES AND BILLING
All product prices displayed on our website are in the specified currency (default: US Dollar) and are subject to change without prior notice. The price charged for your order will be the price in effect at the time of order placement, which will be clearly stated in your order confirmation email. Unless otherwise expressly stated, the posted prices do not include taxes, shipping fees, handling fees, customs duties, or import charges, which shall be borne by you.
We may from time to time launch promotional activities (such as discounts, coupons, and free shipping) on our website. The terms and conditions of such promotions shall be separately specified, and if there is any conflict between the promotion terms and these Terms, the promotion terms shall prevail.
You agree to provide true, complete, and accurate purchase, payment, and account information for all orders. You shall promptly update your payment information (including credit card number, expiration date, and billing address) to ensure that the transaction can be completed smoothly.
You represent and warrant that: (i) the payment information you provide is true, correct, and complete; (ii) you are legally authorized to use the payment method (such as credit card, PayPal) for the purchase; (iii) the payment institution will honor the charges incurred by you; and (iv) you will pay all charges for your order at the posted price, including shipping fees, handling fees, taxes, and other applicable fees.
SECTION 5 – SHIPPING AND DELIVERY
We are committed to processing and shipping your order within 15 days of receiving your payment. All delivery times are estimates only and not guaranteed, as they may be affected by factors such as shipping carriers, customs processing, weather, and other unforeseen events beyond our control.
We shall not be liable for any delays in shipping or delivery caused by factors beyond our control (including but not limited to carrier delays, customs inspections, natural disasters, and international logistics disruptions). Once we hand over the products to the designated shipping carrier, the title and risk of loss of the products shall pass to you.
After your order is shipped, we will send you a shipping confirmation email containing the tracking number, so that you can track the logistics status of your order at any time. If you do not receive the shipping confirmation email within 15 days of placing your order, please contact us in a timely manner.
All orders are shipped in neutral, unbranded packaging to protect your privacy, and no product information or brand logo will be displayed on the packaging.
SECTION 6 – INTELLECTUAL PROPERTY
All intellectual property rights related to our Services (including but not limited to trademarks, logos, product names, text, images, graphics, videos, audio, product descriptions, and the design, selection, and arrangement of the website) are owned by Seaheart or our authorized licensors, and are protected by the intellectual property laws of the United States, China, and other countries and regions.
These Terms only grant you the right to use our Services for personal, non-commercial purposes. You shall not, without our prior written consent, reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any content or materials on our website.
The trademarks, logos, product names, and slogans of Seaheart are exclusive to Seaheart. You shall not use any of these intellectual property rights without our prior written permission. Any unauthorized use of our intellectual property rights may constitute an infringement and shall bear corresponding legal responsibilities.
All other trademarks, logos, product names, and slogans displayed on our website are the property of their respective owners, and their display on our website does not mean that we have obtained the right to use them.
SECTION 7 – OPTIONAL TOOLS
As part of our Services, we may provide you with access to certain third-party tools (such as payment processing tools, logistics tracking tools, and customer service tools). We do not monitor, control, or participate in the operation of these third-party tools, and we do not assume any liability for their functionality, security, or accuracy.
You acknowledge and agree that we provide access to these third-party tools on an “as is” and “as available” basis, without any warranties, representations, or conditions of any kind, and we do not endorse any third-party tools. You shall bear all risks arising from the use of these third-party tools, and we shall not be liable for any losses, damages, or disputes caused by your use of such tools.
You shall carefully read and agree to the terms of service of the third-party tool providers before using any third-party tools. We may add new features or tools to our Services in the future, which shall also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain hyperlinks to websites or resources operated by third parties (including embedded third-party content). We do not review, evaluate, or guarantee the accuracy, completeness, legality, or safety of the content, products, or services of these third-party websites.
If you choose to access these third-party websites through the links on our website, you do so at your own risk. We shall not be liable for any harm, losses, or disputes arising from your access to third-party websites or your use of their products or services.
You shall independently review the terms of service and privacy policies of third-party websites before engaging in any transactions or interactions with them. Any complaints, claims, or questions regarding third-party products or services shall be directed to the relevant third party.
SECTION 9 – RELATIONSHIP WITH WORDPRESS AND WOOCOMMERCE
Our website is built on the WordPress platform and uses the WooCommerce plugin to provide e-commerce services. WordPress and WooCommerce only provide technical support for our website and do not participate in any sales transactions between you and Seaheart.
By using our Services, you acknowledge and agree that WordPress and WooCommerce are not responsible for any aspect of the sales transactions between you and us, including but not limited to product quality, order processing, shipping, refunds, and any losses or damages caused by the use of our products. You hereby expressly release WordPress, WooCommerce, and their affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Seaheart.
SECTION 10 – PRIVACY POLICY
All personal information we collect through our Services (including but not limited to your name, email address, shipping address, payment information, and browsing history) is subject to our Privacy Policy, which can be accessed on our website. By using our Services, you acknowledge that you have read, understood, and agreed to the terms of our Privacy Policy.
Since our website is built on WordPress and uses WooCommerce, WordPress and WooCommerce may collect and process certain personal information about your access to and use of our Services to provide technical support and improve service quality. The information you submit to our website will be transmitted to and shared with WordPress, WooCommerce, and our authorized service providers (such as payment institutions and logistics companies) as needed to complete transactions and provide Services.
We attach great importance to the protection of your privacy and will strictly abide by relevant privacy laws and regulations to ensure the security of your personal information. We will not disclose your personal information to any irrelevant third party without your consent, except as required by law.
SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, or other content (collectively, “Feedback”) to us, you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose (including but not limited to improving our products and Services, and promoting our brand).
You represent and warrant that: (i) you own or have all necessary rights to the Feedback; (ii) you have disclosed any compensation or incentives received in connection with the submission of the Feedback; and (iii) the Feedback does not violate these Terms, any laws, or the rights of any third party.
We are not obligated to maintain the confidentiality of your Feedback, pay compensation for it, or respond to it. We may, at our sole discretion, monitor, edit, or remove any Feedback that is unlawful, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable, or that violates these Terms or the rights of any third party.
You are solely responsible for the Feedback you submit and its accuracy. We shall not be liable for any losses or disputes caused by your Feedback.
SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be typographical errors, inaccuracies, or omissions in the information displayed on our website, including but not limited to product descriptions, prices, promotions, shipping fees, delivery times, and product availability. This may be caused by system updates, manual operations, or other unforeseen factors.
We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice, and to update information, adjust prices, or cancel orders if the information is inaccurate (including after you have submitted your order). We shall not be liable for any losses caused by such errors, inaccuracies, or omissions.
SECTION 13 – PROHIBITED USES
You may only access and use our Services for lawful purposes. You shall not access or use our Services, directly or indirectly, in any of the following ways:
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(a) For any unlawful, malicious, or fraudulent purpose;
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(b) To violate any international, federal, provincial, state, or local laws, regulations, or ordinances;
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(c) To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
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(d) To harass, abuse, insult, harm, defame, slander, disparage, or intimidate our employees, other users, or any third party;
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(e) To transmit false, misleading, or fraudulent information;
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(f) To upload, download, use, or re-use any material that does not comply with these Terms or is illegal, obscene, or offensive;
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(g) To send or procure the sending of any junk mail, chain letters, spam, or other unsolicited solicitations;
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(h) To impersonate or attempt to impersonate any other person or entity;
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(i) To engage in any conduct that restricts or inhibits anyone’s use or enjoyment of our Services, or that may harm Seaheart, WordPress, WooCommerce, or other users, or expose them to liability;
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(j) To upload or transmit viruses, malware, or any other malicious code that may affect the functionality or security of our website or Services;
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(k) To reproduce, duplicate, copy, sell, resell, or exploit any portion of our Services without our prior written consent;
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(l) To collect or track the personal information of other users without their consent;
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(m) To engage in spidering, crawling, scraping, or other behaviors that disrupt the normal operation of our website.
We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any of the above provisions. You shall bear all losses caused by your violation of these provisions.
SECTION 14 – TERMINATION
We may terminate this Agreement or your access to our Services (or any part thereof) at any time in our sole discretion without prior notice, for reasons including but not limited to your violation of these Terms, suspected fraudulent behavior, or our operational adjustments.
Upon termination, you shall immediately cease using our Services. You will remain liable for all amounts due up to and including the date of termination, including any unpaid orders or fees.
The following sections will continue to apply after any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15 – DISCLAIMER OF WARRANTIES
The information and Services provided on our website are for general information and shopping purposes only. We do not warrant the accuracy, completeness, or usefulness of any information on our website. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you or any other user.
EXCEPT AS EXPRESSLY STATED BY SEAHEART, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT.
We do not guarantee that your use of our Services will be uninterrupted, timely, secure, or error-free. Some jurisdictions limit or do not allow the disclaimer of implied warranties, so the above disclaimer may not apply to you in full.
SECTION 16 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL SEAHEART, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF WORDPRESS, WOOCOMMERCE AND THEIR AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCTS PROCURED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT.
Our total liability to you for any claim arising from or related to these Terms or the Services shall not exceed the total amount you paid for the relevant product or service.
SECTION 17 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Seaheart, WordPress, WooCommerce, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims (including reasonable attorneys’ fees) payable to any third party, arising from or related to: (1) your breach of these Terms of Service or any referenced policies; (2) your violation of any law or the rights of a third party; (3) your access to and use of our Services; or (4) your submission of any Feedback or other content.
We will notify you of any indemnifiable claim, provided that a failure to promptly notify will not relieve you of your obligations unless you are materially prejudiced. We may control the defense and settlement of such claim at your expense, including the choice of counsel, but will not settle any claim requiring non-monetary obligations from you without your consent (not to be unreasonably withheld). You shall cooperate in the defense of such claims, including by providing relevant documents and information.
SECTION 18 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, such provision shall be enforced to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on our website constitute the entire agreement and understanding between you and us, governing your use of our Services. They supersede any prior or contemporaneous agreements, communications, and proposals (whether oral or written) between you and us, including any prior versions of these Terms.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party (i.e., Seaheart).
SECTION 20 – ASSIGNMENT
You may not delegate, transfer, or assign this Agreement or any of your rights or obligations under these Terms without our prior written consent. Any such attempt shall be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations under them without your consent or prior notice, including but not limited to transfers due to mergers, acquisitions, or operational adjustments.
SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the jurisdiction where Seaheart is located (Shenzhen, Guangdong, China). You and Seaheart consent to the exclusive jurisdiction of the courts of this jurisdiction for any disputes arising from or related to these Terms or the Services.
SECTION 22 – HEADINGS
The headings used in these Terms are included for convenience only and shall not limit or otherwise affect the interpretation of these Terms.
SECTION 23 – CHANGES TO TERMS OF SERVICE
You can review the most current version of these Terms of Service at any time on our website (www.useaheart.com).
We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting the updated version on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms via email or a prominent notice on our website, and such changes will take effect on the date specified in the notice.
Your continued use of or access to our Services after the posting of any changes constitutes your acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms of Service, our products, or our Services, please contact us through the following channels:
Contact Email: [Your Contact Email]
Website: www.useaheart.com
We will respond to your inquiries within 24 hours (Monday to Saturday; closed on Sunday).
