Refund Policy and Satisfaction Guarantee
Thank you for choosing SeaHeart. We stand behind the quality of every product we offer to ensure you can shop with peace of mind.
You have a 30-day no-questions-asked return and exchange period from the date you receive your order.
- If the product is unopened, unused, and remains in its original sealed packaging, please contact us at www.useaheart.com within 30 days of receipt. We will process a 100% full refund to your original payment method. We will provide a prepaid return shipping label, and your refund will be processed within 10 business days after we receive and inspect the returned item.
- If the product has been opened, used, or the original packaging has been damaged or removed, we are unable to offer a full refund. However, if you have any questions about your order, please feel free to contact our customer service team at www.useaheart.com, and we will do our best to provide you with a solution.
If the item you receive is damaged, defective, or does not match your order, please contact us immediately at
www.useaheart.com. We will provide you with a free replacement or a full refund at your choice, with no waiting period required.
Refunds will be credited back to your original payment method. Due to varying processing times among banks, please allow up to 10 business days for the refund to appear in your account. If more than 15 business days have passed since your refund was approved, please contact us at
www.useaheart.com.
All orders are shipped in plain, unbranded packaging with no indication of the contents. Refunds will appear on your statement under the name of our payment processing company, not the product or brand name, to protect your privacy at every step.
If you have any questions about our refund policy, please contact our customer service at
www.useaheart.com. We will respond within 24 hours, Monday to Saturday (closed on Sunday).
